How to Choose the Right Claim Management Software for Your Business

The Australian insurance building and construction industry is facing a period of rapid change. With rising claim volumes, complex regulatory requirements, and higher customer expectations for speed and transparency, the need for efficient claim management software has never been greater. In this blog, we’ll explore how to select the right solution for your business, highlight the latest industry challenges, and spotlight key features to look for—using the innovative ClaimBuild platform by Velit Solutions as an example.

Why Claim Management Software Matters in 2025

The insurance sector in Australia is under pressure.

Builders and insurers are dealing with:

Increased frequency of severe weather events causing more property damage claims.
Stricter compliance standards from regulators.
Labour shortages and rising operational costs.
Customers demand faster, more transparent claim resolutions.

Manual claims processing is no longer sustainable. Industry data shows that modern claim management software can automate up to 80% of repetitive tasks, slash processing times by up to 40%, and improve customer satisfaction by 20%. For Australian insurance builders, this means more jobs completed, fewer errors, and happier clients.

Key Features to Look for in Claim Management Software

Not all claim management software is created equal.

Here are essential features you should prioritize:

Automated Workflows: Streamline every step from claim intake to settlement, reducing manual data entry and human error.
Real-Time Document Management: Centralize all claim-related documents for instant access and improved collaboration.
Integration Capabilities: Seamlessly connect with your existing policy, billing, and CRM systems for a unified workflow.
Advanced Analytics: Detect fraud, refine resources, and gain actionable insights to drive business decisions.
Self-Service Portals: Empower customers and contractors to submit and track claims online, boosting transpare
Scalability: Ensure the system can handle peak claim periods without performance issues.

The Latest Industry Challenges

Australian insurance builders are currently grappling with:

Extreme Weather Events: Floods and storms are increasing claim volumes, making speed and accuracy critical.
Labour Shortages: Skilled adjusters are in short supply, so automation is essential to keep service levels.
Rising Fraud Risks: Sophisticated fraud schemes require advanced analytics for early detection.
Customer Expectations: Policyholders want digital-first experiences—fast, transparent, and mobile-friendly.

Choosing the right claim management software directly addresses these pain points by automating processes, improving accuracy, and delivering the digital experience today’s customers expect.

Spotlight: ClaimBuild by Velit Solutions

ClaimBuild is a purpose-built claim management software designed specifically for the Australian insurance building and construction sector.

Here’s how it stands out:

End-to-End Automation: From first claim lodgment to final settlement, every step is automated for maximum efficiency.
Custom Workflows: Tailored to the unique needs of builders, insurers, and loss adjusters.
Real-Time Collaboration: Enables all stakeholders—builders, insurers, and clients—to work together on a single platform.
Compliance Assurance: Keeps you up to date with the latest Australian regulatory changes.
Data-Driven Insights: Advanced reporting and analytics help you identify trends, reduce fraud, and refine your business.

Making the Right Choice

When selecting claim management software,

consider:

Your business size and claim volume.
Integration needs with existing systems.
Regulatory requirements specific to Australian insurance and construction.
The level of automation and analytics needed.
User experience for both staff and customers.

A solution like ClaimBuild offers all these features, helping you stay competitive, compliant, and customer-focused in a challenging market.

Conclusion

The right claim management software is more than just a digital tool—it’s a strategic asset that can transform your business. For Australian insurance builders and construction professionals, investing in a robust platform like ClaimBuild means faster claims, lower costs, and a superior customer experience. In 2025’s fast-moving insurance landscape, that’s a competitive edge you can’t afford to miss.